The Colombian Trip
managed from start to finish.
I sold the trip, then made sure every aspect was unforgettable.
At a 10-person boutique destination management company, I worked with 50+ VIP clients on trips averaging $10,000+. I handled both inbound and outbound leads and ran the full cycle myself: first call, discovery, proposal, negotiation, and close, at a 25% close rate.
My job didn’t end at the sale. I booked every trip, from hotels and guides to activities and transportation, and made sure each one was personal and accurate down to the small things, from birthday cakes to firm pillows.
Before a client ever arrived, I went on familiarization trips and site visits to vet hotels and vendors in person.
Hospitality from the first email
I came up with a hospitality engagement system inside our Monday.com CRM, pitched it to leadership, and built it. Workflows and scheduled messages reached each client at the right moments with details that felt personal. Then I trained the full sales team on it, and it became our standard engagement workflow.
First email
Preferences, dietary needs, and milestones logged from the first conversation
Before the trip
Fun facts about where they were headed
Before check-in
A special touch waiting before they reached the hotel
On the trip
Pro tips for each destination
Milestones
Birthday, wedding, and anniversary surprises